Shipping policy
We ship worldwide from our studio with great care, and we always aim to keep shipping fair, transparent, and as affordable as possible. Because our products are handmade and shipped internationally, shipping costs vary depending on destination, order value, and parcel contents. We partially subsidise shipping on most orders, and offer free shipping on qualifying orders.
Where we ship?
We ship to many countries worldwide! Some items (especially liquid-based products) have shipping restrictions due to carrier regulations. If your cart contains restricted items, only eligible shipping destinations will appear at checkout. If you’re ever unsure, feel free to contact us — we’re happy to help before you place an order.
Shipping fees
You can simulate the shipping price by adding the products to your cart. We always try to subsidise shipping where possible. Because international delivery can be costly, free shipping is offered on larger orders ($150+), where we’re able to meaningfully subsidise the delivery cost without compromising on craftsmanship or quality. Free shipping is applied automatically at checkout when the order total meets the regional threshold.
Delivery time
Estimated Delivery Times (After Dispatch)
| Region | Countries / Areas | Estimated Delivery Time |
|---|---|---|
| United States & Canada | United States (incl. remote areas), Canada, Puerto Rico | 8–15 days |
| Europe (UK & EU) | United Kingdom, EU countries, Switzerland, Norway |
5–15 days Most arrive in 7–12 days |
| Asia–Pacific | Japan, Hong Kong, Taiwan, South Korea, Singapore, Thailand, Malaysia, Philippines, Vietnam, Australia, New Zealand |
3–15 days Japan & HK are fastest |
| Latin America | Mexico, Brazil, Chile, Colombia, Argentina, Peru |
12–40 days Customs may extend delivery |
| Middle East & Africa | UAE, Saudi Arabia, Israel, Qatar, Oman, Bahrain, Turkey, South Africa, other African countries | 8–30 days |
Please note:
Delivery times are estimates provided by our shipping partners and are counted in calendar days after dispatch. Customs clearance and local courier handling may occasionally cause delays. Tracking is provided for all orders.
Processing time
Orders are usually processed within 1–5 business days. Delivery times vary by destination and carrier. International deliveries may occasionally be delayed by customs. Once your order ships, you’ll receive a confirmation email with tracking details.
Customs & Taxes
Depending on your country, local customs duties or taxes may apply. These are determined by your local authorities and are the responsibility of the recipient.